Privacy Policy

Last updated: 2026

Introduction

Synthroverse Pty Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and mobile applications.

This policy applies to all Synthroverse products and services, including:

  • eSIM Card: Travel Internet - Global connectivity and travel data services
  • Call App: Text, Voice & Video - Communication and messaging services
  • FitGenie AI - AI-powered health and fitness companion

Information We Collect

Information You Provide

We may collect information you voluntarily provide, such as:

  • Contact information (name, email address) when you contact us or create an account
  • Account credentials and profile information
  • Payment information when you make a purchase or subscribe to services
  • Communications you send to us

Automatically Collected Information

We may automatically collect certain information, including:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (app features used, time spent, interactions)
  • Log data (IP address, browser type, access times)
  • Location data (with your consent, for location-based services)

App-Specific Data

eSIM Card App

  • Device eSIM compatibility information
  • Data usage statistics
  • Destination country preferences

Call App

  • Contact information you choose to import (stored locally on your device)
  • Call and message metadata (not content)
  • Audio/video call quality metrics

FitGenie AI

  • Health and fitness data (activity, workouts, steps) - with your explicit consent
  • Body measurements and goals you choose to provide
  • Workout history and progress

Note: Health and fitness data is processed locally on your device whenever possible and is only synced with your explicit consent.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication

For sensitive data such as health information (FitGenie AI), we use additional encryption and store data locally on your device whenever possible.

Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us provide our services (payment processors, cloud hosting, analytics)
  • Business Partners: For eSIM services, we work with mobile network operators to provide connectivity
  • Legal Requirements: When required by law or to protect our rights

All third parties are required to protect your information and use it only for the purposes we specify.

Your Privacy Controls

You have control over your data:

  • App Permissions: You can control app permissions (location, contacts, health data) through your device settings
  • Account Settings: Manage your profile and communication preferences within each app
  • Data Export: Request a copy of your data
  • Account Deletion: Delete your account and associated data by contacting us

Children's Privacy

Our services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending you a notification through our apps (for significant changes)

We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy, want to exercise your rights, or have concerns about our practices, please contact us at:

Synthroverse Pty Ltd

Email: info@synthroverse.shop